Have You Heard of Parentline? Because More Families Should.
Most people have heard of Lifeline. But when it comes to parenting support — real, practical, judgement-free support — there's a service that not nearly enough Queensland families know about.
It's called Parentline. And it might just be the call you didn't know you needed.
So what is Parentline?
Parentline is a free phone and online counselling service for parents and carers in Queensland and the Northern Territory. It's run by professional counsellors — not volunteers, not a chatbot — and it covers pretty much everything parenting throws at you.
Toddler tantrums you can't seem to get on top of. A teenager who has shut down completely. Family conflict that's been simmering for months. The overwhelming, relentless pressure of caring for a child with complex needs. The quiet moments where you wonder if you're doing any of this right.
All of it. No judgement. No waitlist. No referral needed.
The details worth knowing:
📞 Free — no cost to call or chat online
🕐 Available 6am to midnight AEST, seven days a week
👤 Professional counsellors — qualified, experienced, confidential
🚫 No waitlist — you call, someone answers
📍 Available to parents and carers in QLD and NT
You can reach them by phone or online chat — whatever feels easier in the moment.
Why we're sharing this?
At Kids + Co.Lab, we work with children and families navigating some genuinely big challenges. And what we know — what we see every single week — is that the child's wellbeing and the parent's wellbeing are completely intertwined.
When parents are supported, children thrive. It really is that simple.
But accessing support as a parent can feel complicated. There's a stigma around asking for help. There are waitlists. There are costs. There's the mental load of even figuring out where to start.
Parentline cuts through all of that. You don't need a referral. You don't need to be in crisis. You just need to pick up the phone — or open a chat window — and someone will be there.
This one is for the parents in the hard seasons.
If you're navigating the exhaustion of caring for a child with a disability, the confusion of a new diagnosis, the grief of things not going the way you hoped, or just the everyday weight of doing this without enough support around you — please save this number.
You don't have to wait until things get really bad to reach out. That's the whole point.
📞 Call Parentline: 1300 30 1300
💻 Online chat: parentline.com.au
🕐 6am–midnight, 7 days a week. Free. Confidential. No waitlist.
At Kids + Co.Lab we are committed to supporting not just the children we work with, but the families around them. If you'd like to know more about how we support families on the Sunshine Coast, we'd love to hear from you.